Returns & Exchanges
Clinique Online Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Clinique Online you may return the unused portion for refund. We accept returns for products purchased from clinique.no only. If you have questions or need assistance with your return, please contact us at 800 24 520.
How do I Return & Exchange an item?
• Fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
• For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package.
• For your protection and to ensure prompt delivery, please send your return insured. We are not responsible for return packages that are lost in transit.
• If your order arrives damaged, please refer to Damaged Items
• Please allow 7-10 business days for return processing.
Returned items will be processed promptly, usually within 3-5 business days of receipt.An email will be sent to confirm your return or exchange request has been processed.
Unfortunately we are unable to makes exchanges. If you wish to exchange a product, please return your first order and place a second one.
If you have questions about returns and exchanges, please contact us by phone at 800 24 520 or via email at firstname.lastname@example.org.